Consumers may be offered refunds in extenuating circumstances:
- the consumer told the supplier they wanted a specific result but the services, and any resulting product, do not achieve that result and cannot easily or within a reasonable time be made to achieve it.
- the supply of the services has created an unsafe situation.
Refunds for cancelled services
Cancelling a contract for services gives the consumer the right to a refund.
Refunds will be processed using Pin Payments, and it can take between 5-10 business days for funds to appear back on the customer’s card.