Consumers may be offered refunds in extenuating circumstances:

  • the consumer told the supplier they wanted a specific result but the services, and any resulting product, do not achieve that result and cannot easily or within a reasonable time be made to achieve it.
  • the supply of the services has created an unsafe situation.

Refunds for cancelled services

Cancelling a contract for services gives the consumer the right to a refund.

Refunds will be processed using Pin Payments, and it can take between 5-10 business days for funds to appear back on the customer’s card.